Showing posts with label customer service fail. Show all posts
Showing posts with label customer service fail. Show all posts

Thursday, 3 October 2013

Babychinos

One of my guilty pleasures in life is good coffee. As a new mummy, it was great being able to go to coffee shops with Pickle in his pram (ideally napping) while I relaxed over a cafe latte or an iced coffee. Things got a little trickier when he started to crawl, and then to walk... just as well he's cute and a notorious flirt. But now he's old enough, he loves having a babychino, ideally accompanied by a marshmallow - one of his favourite treats.

Back in London, most coffee shops provide babychinos free with an adult purchase; encouraging a family-friendly environment is a great incentive for parents to frequent a venue. I was surprised this wasn't the case in Australia.

One initiative in the Bay I think is great is Creations Cafe, a hospitality
Creations Cafe does a great
banana bread, served hot
with cinnamon butter
training facility. It has good coffee and reasonably priced food options - there's a great $5 coffee and cake offer before 11am. However, I was shocked at the $2.50 charged for a babychino, especially as it doesn't come with any marshmallows. I did query the cost with management and was brushed off with "that's what the local charge is". So I decided to investigate further. Having discovered the disparity in pricing, I again approached management at Creations Cafe and let them know of a few other prices in the Bay. However, they have maintained their pricing and didn't seem open to reviewing their current pricing. For a tiny cup of foam, I think this is a real liberty and I won't be going back if I've got Pickle in tow.

So far, I've only discovered one venue in Hervey Bay, Coffee Club, that offers a free babychino with purchase. Their coffee is good and they have a good selection of cakes, though the main food items are a little on the pricey side. As Pickle has a dairy-protein allergy, he has a soya milk babychino and sometimes Coffee Club charges .80c extra for this, they do come with a marshmallow though.

Not the sour cream and apple,
but delicious nonetheless
One of the most charming coffee shop locations in the bay is the Homemade Cafe, with an eclectic mix of tables and chairs set outside overlooking the water.  While their coffee isn't great, so I'm far more likely to choose tea or another option, their cakes, most notably the sour cream and apple cake are homemade (hence the name) and absolutely delicious. And at $1.00 for a babychino including a marshmallow, with no added charge for soya, it's definitely one of my first options when out and about with Pickle.

One of my favourite coffee shops is Toast. While not on the beach front, they do have really good coffee, along with a good selection of snacks and fresh sushi. They charge $1.50 for a babychino including marshmallows.

A toasted turkish bread sandwich at Toast - note my
fab cargobike in the background!
Lilliana's is definitely my favourite coffee shop, they roast their own beans on site and will grind the beans to your particular type of coffee maker for use at home. Delicious. On the higher end of the range with babychinos costing $1.50 including marshmallows and an additional .50c extra for soya milk, I am more likely to go on my own than with Pickle. Their food is lovely though, and definitely one of the better Eggs Benedict I've had in the Bay (I think reviews of the local Eggs Benedict offerings are an opportunity I can't say no to in the future!).

Creations Cafe definitely comes in at the most expensive babychino so far at $2.50 (and outrageously with no marshmallows included)... I'll continue my investigations and will check out the culinary accompaniments (cake!) and will report back in due course.

So what do you think is a reasonable charge for a babychino? Should soya milk be extra when there's so little milk involved?

Cheers, KangaRue :)

Tuesday, 1 October 2013

Car-free at last!

It has been a while since I've blogged. Many apologies to my discerning readers... while I doubt many (any?) of you have been waiting with bated breath for my next installment, I do have lots to tell you.

The beautiful bride, Pickle's
Aunty Catherine & his new Uncle
In the interim not only have I been studying, but Pickle and I travelled across the country to see my Outlaws, for a family wedding and so BoyWonder could visit with Pickle too. Pickle was obviously a hit, they were very welcoming, it was good for that side of the family to get to know Pickle more, and was relatively angst free. Sure, there were some *ahem* challenging moments, but considering the situation (divorce, annual visitation etc.), it could have been a lot worse.

I've given up trying to find paid work in the Mental Health industry - the jobs I have applied for have each had 135+ applicants. As a Student Placement is required to do the next few subjects and in order to complete my counselling degree, I decided it would be pertinent to offer myself up as a volunteer. Now, being a hard-working, enthusiastic, engaged advocate for all areas of mental health, with a Distinction average for my subjects, you think I'd be snapped up, right?

There was lots of opportunity
to try out Pickle's "muddy puddle
boots" (I blame Peppa Pig)
Apparently not in Hervey Bay. I've called upward of SIXTY organisations, with no luck so far. Some have seemed promising, then the return phone calls dry up. Frustrating only begins to describe it. I'm pondering whether there is any point even trying to finish my degree.

On a brighter note, I now have my cargo bike. Pickle and I are car-free! Avid readers and my Twitter followers (those I mentioned earlier, hanging on with bated breath, no doubt) will recall my moaning about the disastrous saga that started almost a year ago with the first cargo bike company I dealt with. The Dutch company based in Melbourne was a complete customer service fail. Firstly an incorrect stock count meant none of my first four colour preferences were available, then shipping delays (admittedly out of the distributor's control)...

So the bike that I had hoped to receive in early December, then promised pre-Christmas 2012, eventually arrived on 12th January 2013. Except it wasn't the e-bike I had ordered and paid for. And that's when the somewhat patchy customer service to this point, took an absolute nose-dive; I was talked-over, condescended to and insulted. So it was arranged that this bike would be sent back and I would get the new bike in two to three weeks.  I was promised - in three separate written messages - that the bike would arrive fully assembled, and I would only need to put four bolts in to attach the box to the bike.

And then the bike arrived on 4th February 2013. Not only was it not assembled, it was missing not only the lights, but the entire braking system... a somewhat key element to safe riding, don't you think?

Our first ride on our
Christiania cargobike!
Needless to say, the bike was returned and I went back to the drawing board... and via Twitter, I was recommended the lovely Peter at PSbikes.

You can fit a surprising amount
in the cargobike!
While there was a delay in getting the bike, it was more than made up for by the charming customer service I received with door-to-door delivery, fully assembled and customised! The Christiania bike is made in Denmark, and I believe the Scandinavian engineering is slightly superior. Both Pickle and I love the bike and it's been getting lots of attention on our outings.

Pickle "drumming" with BigTed
On an even brighter note, things are going really well with BigTed, but
more on that later...

Cheers, KangaRue :)